Refund Policy

1. General Policy

All coin purchases on CypherX are non-refundable once the transaction is successfully processed and coins are credited to your account. By completing a purchase you agree to this policy.

2. Eligible Refunds

We will issue a refund in the following exceptional circumstances:

• Payment was processed but coins were not credited to your account within 24 hours.
• A duplicate charge occurred for the same transaction.
• The payment was made in error within 30 minutes of the transaction and no coins have been consumed.
• The platform experienced a major outage lasting more than 72 hours after your purchase.

3. Non-Refundable Situations

• Coins that have already been used to deploy or run bots.
• Account suspension due to a violation of our Terms of Service.
• Change of mind after coins have been credited.
• Bots that were deleted or stopped by the user.

4. How to Request a Refund

To request a refund, open a support ticket from your dashboard within 7 days of the transaction. Include your transaction reference number and a brief description of the issue. We will respond within 3 business days.

5. Processing Time

Approved refunds are processed within 5–10 business days back to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Contact

Questions about this policy? Open a support ticket from your dashboard or contact us via the support section.