Privacy Policy
CypherX ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it.
1. Information We Collect
We collect the following types of information when you use CypherX:
- Account information: Username, email address, and hashed password when you register.
- Usage data: Bot deployment activity, credit transactions, and support tickets.
- Technical data: IP address, browser type, and session information for security purposes.
- Payment data: Transaction references processed through our payment provider. We do not store full card details.
2. How We Use Your Information
- To provide and maintain the CypherX platform.
- To process payments and manage credits.
- To send important notifications about your account or bots.
- To respond to support requests.
- To detect and prevent fraud or abuse.
- To improve our services through aggregated, anonymised analytics.
3. Data Sharing
We do not sell your personal data. We may share information with:
- Heroku: Your deployed applications are hosted on Heroku. Their privacy policy applies to data processed on their platform.
- Payment processors: Payment references are shared with our payment provider (Paystack) to verify transactions.
- Legal requirements: We may disclose data if required by law or to protect our rights.
4. Data Retention
We retain your account data for as long as your account is active. Deleted accounts have their personal data removed within 30 days. Transaction records may be retained longer for legal compliance.
5. Security
We use industry-standard measures including password hashing, encrypted sessions, and HTTPS to protect your data. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and associated data.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact our support team.
7. Cookies
We use session cookies to keep you logged in. No third-party tracking or advertising cookies are set. You can disable cookies in your browser but this will prevent you from logging in.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a platform notice.
9. Contact
For privacy-related inquiries, please contact our support team.